It is important that you specify the remote directory of /web/. The slashes are important. Without the slashes you will see a directory called web in the USER home directory which maps to http://www.YourDomainName.com/~username.
The slashes are an alias to put you in the SITE web directory.
To upload files to our servers, you need to upload or FTP the files using the following information:
- host: www.YourDomainName.com
- user: xxxxx
- pwd: xxxx
- remote directory: /web/
Here is an idea from a directory structure point of view:
- /home/sites/www.YourDomainName.com/web <--Site Web Directory
- /home/sites/www.YoudDomainName.com/users/username/web <-- User Web Directory
When you FTP in, you will be in the User Home directory which is the same as: /home/sites/www.YourDomainName.com/users/username